People

People Management

The People section in the Platform UI provides a comprehensive view of all individual applicants (KYC) in your system. This is where compliance officers and analysts review, action, and manage KYC cases.

Overview

The People dashboard displays:

• All individual applicants
• Current status of each applicant
• Assigned reviewers
• Risk scores
• Pending actions

Applicant List View

The main list view shows all individual applicants in your system with their current status, risk scores, and assigned reviewers.

Filtering and Search

Find specific applicants using:

• Text search — name, email, phone, applicant ID
• Status filters — pending, in review, approved, rejected
• Risk level — low, medium, high
• Date range — created date, updated date
• Country — applicant nationality or residence
• Process type — quick vs. full onboarding

List Columns

Customize which columns appear in the list:

Bulk Actions

Perform actions on multiple applicants:

• Assign to reviewer
• Change status
• Export data
• Add tags
• Send notifications

Applicant Detail View

Personal Information Tab

View and edit applicant data:

• Full legal name
• Date of birth
• Nationality and citizenship
• Gender
• Contact information (email, phone)
• Residential address
• Employment information

Documents Tab

Review uploaded documents:

• Identity documents (passport, ID card, driver's license)
• Proof of address (utility bills, bank statements)
• Document status (pending, verified, rejected)
• Document images and OCR data
• Document expiration dates

Verification Tab

Identity verification results:

• Liveness detection results
• Facial comparison score
• Document authenticity checks
• OCR extraction data
• Verification timestamps

Risk Assessment Tab

Risk scoring and factors:

• Overall risk score (0-100)
• Risk level (low, medium, high)
• Contributing risk factors
• Country risk
• Industry risk
• Behavioral risk indicators

Notes Tab

Internal notes and comments:

• Add reviewer notes
• Tag team members
• Attach files
• Track decision rationale

Applicant Workflow

Status Flow

Applicants progress through these statuses:

Created → In Progress → Submitted → In Review → Approved/Rejected

Manual Review Actions

Compliance officers can:

• Approve — Accept the applicant
• Reject — Decline with reason
• Request More Info — Ask for additional documents or clarification
• Escalate — Send to senior reviewer
• Flag — Mark for investigation

Approval Rules

Configure automated approval:

• Auto-approve low-risk applicants
• Auto-reject based on screening hits
• Require manual review for medium/high risk
• Set approval limits per reviewer

Case Management

Assignment

Assign applicants to reviewers:

• Manual assignment
• Round-robin distribution
• Skills-based routing
• Workload balancing

Queues

Organize applicants into queues:

• New Submissions — Recently submitted applicants
• Pending Review — Awaiting compliance officer action
• Additional Info Required — Waiting for applicant response
• High Risk — Flagged for enhanced review
• Escalated — Requiring senior approval

SLA Monitoring

Track service level agreements:

• Time in queue
• Time to first review
• Total review time
• Overdue cases
• SLA breach alerts

Reporting and Analytics

Metrics Dashboard

Key performance indicators:

• Total applicants
• Approval/rejection rates
• Average review time
• Screening hit rates
• Risk distribution
• Country breakdown

Export Data

Export applicant data for:

• Compliance reporting
• Audit trails
• Data analysis
• Integration with other systems

Supported formats:

• CSV
• Excel
• JSON
• PDF reports

Communication

Applicant Notifications

Send messages to applicants:

• Request additional documents
• Inform of approval/rejection
• Provide status updates
• Custom templates

Internal Collaboration

Communicate with team members:

• @mention colleagues
• Add comments to cases
• Create tasks
• Share notes

Best Practices

1. Review Regularly — Don't let applicants sit in queues
2. Document Decisions — Always add notes explaining your rationale
3. Verify Thoroughly — Check all screening hits carefully
4. Follow Procedures — Adhere to your organization's review guidelines
5. Use Filters — Organize your work with effective filtering
6. Monitor SLAs — Keep track of review times
7. Escalate When Needed — Don't hesitate to escalate complex cases